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Outreach and Engagement Officer

Job Type:
Market related


Outreach and Engagement Officer


Location: Manchester, UK – hybrid working is available for this role.

Package: Competitive.

  • Reporting To: Stakeholder Engagement Lead
  • Team: Build

Company Profile

Based in the North West of England, our client are a UK fibre network provider that create an affordable, optical fibre network.

They partner with Internet Service Providers (ISPs) to optimise the UK’s fibre network.

Job Description

Role Purpose:

Help deliver the organisation’s Public Relations and Engagement Strategy, such as developing and delivering engagement events, creating communications collateral, and providing administrative support.

To support the Stakeholder Engagement Lead in providing effective stakeholder management, including keeping key stakeholders such as local authority officers, politicians and residents’ groups fully informed of the company plans.

Maintain and build on their positive reputation locally, regionally and across the industry, including generating positive coverage of the company and its plans and ambitions, and quick and effective issue management.

Core Responsibilities:

  • Support the Stakeholder Engagement Lead in delivering the company’s PR and Engagement Strategy
  • Help to plan and deliver successful PR and engagement events and campaigns, such as visits with key stakeholders
  • Maintain client stakeholder map/database
  • Contribute to keeping key stakeholders (such as politicians, officers, third-sector groups, and residents) informed of the company’s plans
  • Handling and responding to enquiries from key stakeholders
  • Develop a network of contacts in build/operational areas
  • Undertake research in new build/operational areas
  • Help with the successful planning and delivery of public relations campaigns
  • Produce first draft communications collateral, such as press releases and presentations 
  • Keep track of ongoing projects and issues
  • Provide reactive communications support when required
  • Be a brand ambassador

Skills & Experience:

  • Experience of writing/engagement is desirable
  • Understanding of local and regional politics is desirable


  • Relevant University degree or relevant experience working in Communications/Public Relations

Personal Attributes:

  • Ability to interact easily with internal and external senior stakeholders
  • Great written skills with attention to detail
  • Confident and pro-active attitude
  • Good organisational skills
  • Good communication skills

Ideal fit:

Someone who is a team player, they must be willing to get their sleeves rolled up from time to time, to take this business from what is a start-up to one that is an industry leader.

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for any Outreach and Engagement Officer looking for new employment.

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