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Customer Order Controller

West Midlands
Aerospace & Defence
Job Type:
Market related


Customer Order Controller




Core duties and responsibilities:

  • Candidates must have extensive MRP experience.

  • The successful candidate will act as an interface between customers and the shop floor production. 

  • Candidates must be quick learners and display excellent team working skills.


Your role will be customer service focussed and you will be the primary point of contact for internal customers to place, track and accelerate demand schedules for Original Equipment (OE) products and coordinate returns. You will have the responsibility of initiating sales orders within the system (ERP - Enterprise Resource Planning) and administering customer enquiries and orders to meet agreed service levels/key performance indicators.


Key Accountabilities

  • Manage the customer order book with the weekly schedule downloads via the customer portal system.

  • Reconcile each of the various schedules, ready for upload in to the Controls MRP system. (Part of the Controls customer order book acknowledge / acceptance process).

  • Manage the customer sales order load on to the Control MRP system. Flow down the correct signals to the Value Stream Planners as appropriate.

  • Communicate any other OE customer schedule enquiries, effectively with all relevant internal departments.

  • Conduct regular reviews with the Value Streams & Supply Chain to report / progress chase on parts availability, delivery information. Updating the MRPCs and Logistics Team through the shipping manifest documentations.

  • Support the allocation of materials to fulfil customer orders and deliveries through to customer delivery point.  

  • Ensure component and customer data is accurate and maintain key customer account information to enable parts ordering to be completed.

  • Be process compliant using company standard systems, processes and reports to resolve potential delivery hazards.

  • Support the customer returns process and resulting Quality and financial activities.

  • Resolve customer queries, including accounts receivable, invoices, data errors and pursue resolution.

  • Ensure component and customer data is accurate; support process improvement through Community of Practice; organise and track material returns and appropriate replenishment.



  • Experience of using an MRP system is essential.

  • Experience of delivering excellent customer service is essential.

  • Excellent communication skills are required.

  • You must be confident using IT and capable of learning new systems.

  • Familiarity with Microsoft Office tools, particularly Excel with knowledge of how to use V Look-Ups and Pivot Tables would be beneficial but is not essential.

  • Some experience of business metric reporting preferred but this is not an essential requirement.



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    Salary: Market related


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