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IT Service Desk Support

Job Type:
£20k - 25k per year


IT Service Desk Support



One of our main clients has an urgent requirement for an IT Service Desk Support be based out of their offices in Knutsford on a permanent basis. This is an exciting opportunity to join a large engineering company who can provide exceptional progression opportunities.

As IT Service Desk Support your primary objective of the role is to act as first point of contact for internal customers; troubleshoot, diagnose and resolve problems and/or escalate to the 2nd line support team to investigate and resolve.

The IT Service Desk Supportyou will act as a single point of contract for IT issues and queries, provide 1st line support and resolve a high percentage of incoming IT support requests upon the first contact including troubleshooting IT issues (hardware & software). You will answer incoming calls and record details of the fault and record in the internal database.

My client would be keen to speak to candidates with the following expertise:

  • Any IT or service management qualifications would be desirable
  • Reasonable comprehension of server and networking technology and protocols
  • Good all round experience of desktop software products in particular Microsoft Office and Exchange
  • Understanding of ITIL methodology – ITIL Foundation qualification desirable
  • Experience in 3rd party contract liaison
  • Must be able to demonstrate the ability to work well as part of a team
  • Self-motivated with a desire to provide excellent customer service

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