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German Speaking Customer Service Representative

Location:
South East
Sector:
Chemicals
Job Type:
Permanent
Salary:
Market related
Reference:
080940

Role

German Speaking Customer Service Representative

Permanent

Basildon, Essex

An exciting opportunity has become available for a German Speaking Customer Service Representative to join a forward-thinking Business that specialise in manufacturing bespoke fuels for customers in the motorsport, marine and aviation sectors.

Purpose of Role:

The role of German Speaking Customer Service Representative is to ensure the efficient day-to-day functioning of commercial activities being the primary point of contact for both perspective and established customers located in Germany.

Responsibilities:

  • Prepare quotes on behalf on account managers.
  • Prioritise and process customer orders and requests.
  • Maintain customer call-off/contracted arrangements, and finalise orders.
  • Liaise with company suppliers to arrange collections, deliveries, item repairs and correspondence as needed.
  • Follow-up open quotes, generate sales leads.
  • Investigate and resolve customer complaints efficiently and in a timely manner.
  • Maintain thorough and accurate customer service records using CRM software
  • Assist finance/operations/logistics and technical departments as requested.
  • Liaise with customers regarding orders (delays or changes in delivery).
  • Liaise with operations regarding production planning to ensure delivery deadlines are met, and stock levels are maintained.
  • Maintain stock levels of specified fuels
  • Aid the administrative aspects of new customer/new product account setup

Experience / Skills Requirements:

  • Being fluent in German is essential for this role (Speaking and Written)
  • A minimum of 2 years’ experience in the commercial environment.
  • Proven customer support experience or experience as a client service representative
  • Proficient with Microsoft Software products.
  • Familiarity with CRM / ERP systems and practices.
  • Experience liaising with multiple internal stakeholders
  • Experience with complaint management.
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters

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