German Speaking Customer Service Representative
- Location:
-
South East
- Sector:
- Chemicals
- Job Type:
- Permanent
- Salary:
- Market related
- Reference:
- 080940
Role
German Speaking Customer Service Representative
Permanent
Basildon, Essex
An exciting opportunity has become available for a German Speaking Customer Service Representative to join a forward-thinking Business that specialise in manufacturing bespoke fuels for customers in the motorsport, marine and aviation sectors.
Purpose of Role:
The role of German Speaking Customer Service Representative is to ensure the efficient day-to-day functioning of commercial activities being the primary point of contact for both perspective and established customers located in Germany.
Responsibilities:
- Prepare quotes on behalf on account managers.
- Prioritise and process customer orders and requests.
- Maintain customer call-off/contracted arrangements, and finalise orders.
- Liaise with company suppliers to arrange collections, deliveries, item repairs and correspondence as needed.
- Follow-up open quotes, generate sales leads.
- Investigate and resolve customer complaints efficiently and in a timely manner.
- Maintain thorough and accurate customer service records using CRM software
- Assist finance/operations/logistics and technical departments as requested.
- Liaise with customers regarding orders (delays or changes in delivery).
- Liaise with operations regarding production planning to ensure delivery deadlines are met, and stock levels are maintained.
- Maintain stock levels of specified fuels
- Aid the administrative aspects of new customer/new product account setup
Experience / Skills Requirements:
- Being fluent in German is essential for this role (Speaking and Written)
- A minimum of 2 years’ experience in the commercial environment.
- Proven customer support experience or experience as a client service representative
- Proficient with Microsoft Software products.
- Familiarity with CRM / ERP systems and practices.
- Experience liaising with multiple internal stakeholders
- Experience with complaint management.
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritise and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
