IT Digital Adoption & Enablement Lead

Drive real business value by transforming how people adopt and use digital tools across the organisation.

Our Client has a requirement for an IT Digital Adoption & Enablement Lead, who will be required to work on a contract basis in Warrington (hybrid), until December 2026.

Role Purpose:

• Ensure IT tools, services, and platforms are effectively adopted, understood, and embedded across the organisation
• Act as a bridge between IT, the business, and end users
• Deliver measurable value through training, knowledge sharing, communication, and productivity improvements rather than infrastructure delivery

Job Role Responsibilities:

• Develop and deliver an IT adoption strategy to maximise usage of tools and services
• Identify gaps in user adoption and experience, working with stakeholders to understand needs and address barriers
• Drive behaviour change to improve day-to-day use of IT systems
• Design and deliver structured training and enablement programmes, including:
• Instructor-led sessions
• Workshops (e.g. automation, Copilot, M365 tools)
• Self-service learning content
• Build capability across end users and Service Desk (L1/L2), supporting structured training initiatives
• Lead adoption of automation solutions across the Service Desk, promoting productivity, accuracy, and efficiency gains
• Partner with automation teams to identify use cases, support rollout, and deliver training and awareness
• Identify and promote productivity improvements, automation opportunities, and smarter ways of working
• Own and develop the IT SharePoint / IT Hub as a central knowledge and enablement platform
• Create and maintain knowledge articles, how-to guides, and short-form training content
• Develop a Service Desk governance framework and support IT communications, including newsletters and adoption campaigns
• Engage stakeholders across the business to gather feedback, promote tools, and drive adoption through:
  • Drop-in sessions
  • Champion networks
  • Feedback loops
• Define and track adoption KPIs (training participation, tool usage, automation benefits)
• Use insights to refine training, improve user experience, and identify further improvement opportunities
• Continuously evolve enablement strategies based on user needs

Experience / Skills / Knowledge / Qualifications:

Essential:

• Experience in IT Service Delivery, ITSM, or Business Change
• Strong Microsoft 365 knowledge (SharePoint, Teams, Copilot, ChatGPT, Power Platform)
• Experience with automation tools (Power Automate, Power Apps, Power BI, Chatbots)
• Experience designing and delivering training or enablement programmes
• Experience creating digital learning content (guides, videos, training materials)
• Excellent communication and stakeholder engagement skills
• Ability to translate technical concepts into simple, practical user guidance

Desirable:

• Knowledge of digital adoption frameworks
• Understanding of ITIL or Service Management practices
• Experience in complex or regulated environments (e.g. international, engineering, government-adjacent)
• Experience measuring adoption and engagement using analytics or feedback tools
• Experience with ServiceNow
• Relevant certifications (ITIL, PRINCE2)

Company information
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for IT Digital Adoption & Enablement Leads looking for new employment.
As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.