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Customer Support Administrator

Location:: East Sussex
Sector:: Manufacturing
Job Type:: Permanent
Salary:: £20k - 24k per year
Reference:: 082594

Role

Customer Support Administrator

Salary £20,000-£24,000
Life assurance scheme
33 days holiday plus a Birthday Holiday
Share Incentive Scheme

Do you want to work for a company that offers stability and is rapidly growing where no day is ever the same? Are you driven and looking for a fast paced opportunity where you can grow and progress your career within the manufacturing industry? Then this will be perfect for you! Apply now!

At the forefront of their industry, the business is renowned for continuously developing new high tech equipment to fit market and customer requirements. Due to growth my client is now looking for a Customer Support Administrator to join their team.

The Role: Customer Support Administrator

The Customer Service Administrator will be the primary customer contact. They will also have the following responsibilities:

Respond to any customer enquiries
Providing quotes and schedules to customers and engineers
Resolving any customer complaints
Liaising with different departments e.g. Service Coordinator, Engineers
Sales Administrator duties
Raising calls using SAP and ensuring outlook calendar is kept up to date
Ensuring all visit reports are completed by engineers

The Candidate: Customer Support Administrator:

The successful candidate will be an excellent communicator who has the ability to maintain positive relationships with peers. They will also have the following:

Experience within a customer service telephone role
Excellent knowledge of Microsoft Office
Problem solving and collaboration skills to maintain customer complaints are dealt with quickly and efficiently
Ability to work under pressure and in a timely manner
To be commutable to the office, you will live in or near one of the following locations: Lewes, Eastbourne, Brighton, Bexhill, Uckfield, Hailsham

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That’s why our Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. Please contact Lisa Hewitt to discuss in more detail.

• Technical Support • Administrator • Customer Support • SAP • Data Entry • Leadership

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“I have worked with First Recruitment Group as my partner of choice across a number of large and challenging Oil & Gas projects internationally over recent years.

“First are a high performing business who are built on credibility, honesty, expertise.

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"I have had the pleasure of working with First Recruitment Group over recent years and we have formed a great working relationship. Their understanding of our exacting requirements is outstanding.

"The First team are highly experienced and knowledgeable across the recruitment spectrum and operate in the manner you would expect of a professional outfit of their stature. Their attention to detail and approach is faultless and their commitment and drive has helped our business with unique, complex and difficult recruitment requirements.

"Sarah, our Account Manager, is an incisive thinker as well as hardworking, diligent and reliable and has an extremely helpful and flexible approach to her work. This reflects in her team and with their ability to communicate at all levels in an honest and trusted consultative manner and gives us great faith in their ability to identify candidates who can help us to drive forward and achieve our business goals.

"I have no hesitation in recommending First as a recruitment partner and feel they would be worthy of selection for any engineering or manufacturing business looking for an intelligent and innovative solution."

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“There is nothing negative about the service that we’ve received from First. Without fail they have produced positive feedback. The fact that they have placed a diverse range of skills from PA's to Engineers, just goes to show that they have the core skills, intelligence, and initiative that make them great recruiters, and preferred partners.”

Multi-Sector Client

"It’s great to work with a recruitment agency we trust. The team at First Recruitment Group are friendly and straight talking and they continue to provide an excellent service. We’re proud to still be working with them after 20 years."

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