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IT Consultant

Location:
Scotland
Sector:
Energy
Job Type:
Contract
Salary:
Umbrella rates - Inside IR35
Reference:
SK/R/092396

Role

Keep businesses running by delivering hands-on IT support and exceptional customer service across a global organisation.

Our Client has a requirement for an IT Support Consultant, who will be required to work on a 12 month contract basis in Edinburgh.

Role Purpose:
• Provide critical IT support to business users, ensuring minimal disruption to day-to-day operations
• Deliver desktop hardware and software support across a global user base
• Manage incidents and service requests through a ticketing management system
• Support the deployment, maintenance, and continuous improvement of end-user technology services
• Contribute to innovation and development projects to enhance IT support delivery

Job Role Responsibilities:
• Configure, deploy, image, and upgrade desktop and laptop hardware
• Install, configure, and troubleshoot software applications and standard desktop packages
• Monitor systems and respond to Service Desk incidents and requests
• Diagnose and resolve hardware and software issues both remotely and onsite
• Liaise with third-party maintenance providers when required
• Provide high levels of customer service and technical support to end users
• Support emergency response activities outside normal business hours when required
• Travel to other office locations to provide onsite technical support as necessary
• Participate in IT improvement initiatives and project work

Experience / Skills / Knowledge / Qualifications:
• Proven experience in an IT support position with extensive customer-facing support responsibilities
• Strong knowledge of Windows operating systems and Microsoft Office Suite
• Experience supporting users both remotely and in person
• CompTIA A+ Certification (or equivalent)
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness and ability to travel when required
• Experience using ServiceNow or a similar ticketing/service management system
• Bachelor's degree in Information Technology or a related discipline (desirable)


Company Information
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Global Support Services Analyst looking for new employment.
As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

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  1. IT Consultant

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    Area: Scotland

    Sector: Energy

    Salary: Umbrella rates - Inside IR35

Testimonials

“We have required a number of Quality Assurance/Quality Control candidates within the Nuclear Industry. Since early 2016 First Recruitment Group have provided a number of QA/QC professionals in locations across the UK.

“We have been very pleased with both the quality of supply and the customer service demonstrated and will continue to use their professional services in the future.”

Bureau Veritas

“I have worked with First Recruitment Group as my partner of choice across a number of large and challenging Oil & Gas projects internationally over recent years.

“First are a high performing business who are built on credibility, honesty, expertise.

“As we push the frontiers of projects and move in to more and more challenging and locations, First will continue to be my partner of choice to help us deliver our projects with confidence.”

TechnipFMC

"I have had the pleasure of working with First Recruitment Group over recent years and we have formed a great working relationship. Their understanding of our exacting requirements is outstanding.

"The First team are highly experienced and knowledgeable across the recruitment spectrum and operate in the manner you would expect of a professional outfit of their stature. Their attention to detail and approach is faultless and their commitment and drive has helped our business with unique, complex and difficult recruitment requirements.

"Sarah, our Account Manager, is an incisive thinker as well as hardworking, diligent and reliable and has an extremely helpful and flexible approach to her work. This reflects in her team and with their ability to communicate at all levels in an honest and trusted consultative manner and gives us great faith in their ability to identify candidates who can help us to drive forward and achieve our business goals.

"I have no hesitation in recommending First as a recruitment partner and feel they would be worthy of selection for any engineering or manufacturing business looking for an intelligent and innovative solution."

Nuvia

“There is nothing negative about the service that we’ve received from First. Without fail they have produced positive feedback. The fact that they have placed a diverse range of skills from PA's to Engineers, just goes to show that they have the core skills, intelligence, and initiative that make them great recruiters, and preferred partners.”

Multi-Sector Client

"It’s great to work with a recruitment agency we trust. The team at First Recruitment Group are friendly and straight talking and they continue to provide an excellent service. We’re proud to still be working with them after 20 years."

Simon Carves Engineering Ltd

Read all Testimonials

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