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Customer Service Advisor

Job Type:
Market related
Customer Service


Customer Service Advisor




Our client is currently building out teams and seeking new talent to drive the business. This role involves understanding customer requirements and identifying the best solution in line with company processes and procedures. As the first point of customer contact, you will enjoy helping people and be able to remain calm when dealing with customer complaints.

You’ll be joining a lively and co-operative team, with a strong work ethic. Once you start, we will receive a high level of support. The role also provides a great opportunity to learn the business and engage with your customer base.


  • Responding to high volumes of inbound telephone calls from insurance customers, you will act as first port of call for claims cases or complaints.

  • You will proactively manage your customer’s expectations in order to achieve 100% satisfaction and retention.

  • Determine customer requirements and identify the best solution in line with company processes and procedures.

The Individual

  • Excellent customer service skills

  • The ability to build relationships internally and externally

  • A desire to build a career within the insurance industry

  • Highly motivated


  • Comprehensive Induction Programme

  • Employer Pension contribution up to 7.5 % with a further max match of 2.5%

  • Life Assurance 10 times base salary

  • Gymflex

  • Flexible benefits package to tailor your lifestyle and needs

  • Annual Bonus Incentive Scheme and profit share up to 12.5% annual Salary

  • Employee Assistance Programme

  • 25 days holiday

  • Interest Free Season Ticket Travel Loan

  • product discount

  • Unlimited Tea & Coffee!

Be part of the award winning Contact Centre in Peterborough, where you will find a staff restaurant, newsagent and a coffee shop on site. For added convenience, you’ll also have access to free car parking.

At First Recruitment we understand just how important it is to secure the right people. That's why our consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.

This is a superb opportunity for anyone looking to work for a reputable organisation.

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